More often than not people genuinely want to do great work. Sure there are times when we try to fit a square peg into a round hole, and eventually have to accept that things just aren’t a match. But in many cases when you are feeling frustrated with a team member it may not be about their lack of effort or caring, but rather about two very simple things you didn’t do. What?!?!
Set your team up for success by…
1. Communicating clear expectations
2. Documenting processes
Communicating clear expectations
This is honestly where I see things fall off the rails most often. Lovely business owner has an idea in their mind about how a certain project or task will go. Well intentioned team member is keen to deliver. The missing piece is communication about the desired process or end result.
Now, this doesn’t mean you should hand-hold and oversee the project to the point of ‘I might as well have done this myself.’ In fact, please don’t do that. Just be sure you’ve communicated clearly the outcome you are looking for.
- don’t assume other people know what you want, especially if the task is new
- do take the time to provide a crystal clear picture of the end result you have in mind
- don’t assume how you would do something is automatically how your team will approach it
- do provide examples whenever possible for clarity
Do you have an SOP guide (Standard Operating Procedures) for your business? One that everyone on the team has access to? All tasks and projects that are going to be repeated need to have a documented process. A step by step HOW TO so that things can be done the same way, the way you want them done, every single time.
Yep, creating an SOP guide is a lot of work. It’s an ongoing process that is never really complete, and someone has to manage and update it (don’t worry, not you!). However, I promise you processes and procedures will save you and your team a lot of time and a lot of headaches. So often when something goes wrong the problem can be tracked back to a lack of, or out of date process. Once a process has been documented…
- work will get done faster because your team won’t have to assume, guess or figure things out
- steps won’t get missed (with no guide to follow something will inevitably get missed)
- you won’t be reliant on any one team member (when Chanel is unavailable Zoe can step in, follow the process, and get the same result)